Bright Star Care - Star not so Bright
Bad Home Health Aid (HHA)--late, irresponsible, didn't know how to wash dishes, then bailed. I gave her gloves and an article on how to wash dishes (not to use cold water).
No contact information provided by the agency, ie company phone, address from agency to discuss with them. No business card, brochure or Id card. When asked the HHA for the contact info, she said she didn't know, and just handed me what she had, a handwritten note of the phone number she thought her company could be reached at.
inadequate identification of aid showing up at the door. she could be anyone. Weak problem resolution.
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